How’s recognition quality on noisy streets or busy places?
It’s almost the same as in a quiet room. We used Senstone extensively during CES where there’s a lot of noise and got same good results as before. The reason is that we use special near-range microphone to capture sounds on short distances and filter the ambient noise.
Last updated: May 13, 2018 20:10
What is the warranty?
Yes, there’s warranty for 1 year for manufacturing defects. If Senstone isn’t functioning well, we’ll exchange the device for a new one.
Last updated: May 13, 2018 20:11
Will anyone be able to read my notes?
No, unless you allow them yourself. We apply encryption to each layer of storage and communication(Senstone, mobile app, cloud) and prevent unauthorized access, even if you lose your Senstone.
Last updated: May 13, 2018 20:11
Can I playback or forward my audio?
Yes! While text is faster to read, audio recording can give you better understanding of your original trail of thought. We also use the audio to analyze your intonation and mood, and extract new insights about yourself.
Last updated: May 13, 2018 20:12
Do I have to use Senstone app to read my notes?
Yes. Senstone is designed to give you great end-to-end note-taking experience, from capture to organisation to working with notes, and therefore we provide both hardware and software tailored for this purpose. But we realise that many of you are used to your current note-taking apps. For this reason we provide 3rd party integration with apps like Evernote and few others. For this to work you still have to download Senstone app, but it will automatically integrate with your favourite apps without revisiting our app each time.
Last updated: May 13, 2018 20:13
Can Senstone speak back to me?
No. But it lets you know the status with short beeps: like start/finish of the recording, sync or other status. Keep in mind that Senstone is designed to listen to you with no distractions, and we intentionally chose to leave off the speaker to keep it as small as it is, preserve energy and inform you only in a brief mode.
Last updated: May 13, 2018 20:17
How long can I record with Senstone?
2 minutes. First, Senstone can store up to 1 hour of recording when disconnected from phone, but it uses your phone’s and cloud storage when connected, which allow many more hours. Second, the battery allows recording for about 5 hours in single charge (non-stop, lab conditions). Third, the speech-to-text functionality has limitations on how many text it can transcribe in basic version of the app. Please read below for details.
Last updated: May 13, 2018 20:18
Why can’t I use my phone for this?
You can, and it will help in some situations. But Senstone is fighting a bigger beast. One of the most surprising insights we found is that we lose our trail of thought because of tiniest distractions, which are everywhere: phone call, notification, random sign on a street, previous todo item in your notepad etc. They all trigger new associations and new trail of thought, simply overriding the ones we had before. Senstone minimizes the time between idea popped up in your head and saved in your notepad, therefore reduces any possible distractions.
Last updated: May 13, 2018 20:21
What’s premium app subscription?
Premium app subscription is made for those who use Senstone very intensively and need more capabilities. It gives you much more storage in cloud, many more speech-to-text transactions and unique features. It will be charged on a monthly basis.
Last updated: May 13, 2018 20:22
What is BackerKit?
BackerKit is a service that crowdfunded project creators use to keep track of hundreds to tens of thousands of backers—from shipping details, pledge levels, preferences and quantities, whether they have paid or had their card declined, special notes, and everything in between!
The BackerKit software and support team is independent from the campaign’s project team—BackerKit does not handle the actual reward shipping. For more information about the preparation or delivery status of your rewards, please check the project's updates page.
How does BackerKit work?
After the campaign ends, the project creator will send you an email with a unique link to your survey. You can check out a walkthrough of the process here.
I never received my invitation. How do I complete the survey?
The most common reasons for not receiving a survey email is that you may be checking an email inbox different from the email address you used to sign up with Kickstarter, Indiegogo or Tilt Pro account, or it may be caught in your spam filter.
Confirm that the email address you are searching matches the email address tied to your Kickstarter, Indiegogo, or Tilt Pro account. If that doesn’t work, then try checking your spam, junk or promotions folders. You can also search for "backerkit” in your inbox.
To resend the survey to yourself, visit the project page and input the email address associated with your Kickstarter, Indiegogo or Tilt Pro account.
How do I update my shipping address?
BackerKit allows you to update your shipping address until the shipping addresses are locked by the project creator. To update your address, go back to your BackerKit survey by inputting your email here.
When will my order be shipped, charged or locked?
That is handled directly by the project creator. BackerKit functions independently of the project itself, so we do not have control of their physical shipping timeline. If you want to check on the project’s status, we recommend reading over the project's updates page.
I completed the survey, but haven't received my rewards yet. When will they arrive?
As BackerKit does not actually handle any rewards or shipping, the best way to stay updated on the shipping timeline would be to check out the project's updates page.